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Transport Problems
Silesian University of Technology
Subject: Economics, Transportation, Transportation Science & Technology
eISSN: 2300-861X
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Measuring the quality impacts on the performance in transport company
Ivana ŠIMKOVÁ / Vladimír KONEČNÝ / Štefan LIŠČÁK / Ondrej STOPKA
Keywords : EN ISO 9001, quality management systems, transport company, quality, performance
Citation Information : Transport Problems. Volume 10, Issue 3, Pages 113-124, DOI: https://doi.org/10.21307/tp-2015-039
License : (CC BY-SA 4.0)
Published Online: 21-April-2017
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ABSTRACT
The paper deals with the problem of service quality, quantification of the level of quality and evaluation of service quality in freight road transport companies. The impact of the transport service quality on the performance of road freight transport is necessary to quantify a level of service quality but also define and objectively evaluate the performance of road freight transport with the help of an appropriate set of performance indicators and methods. For examining relation and quantification of the transport service quality impact in road freight transport it is necessary to apply the appropriate method. This paper includes practical application of particular method, as well.